Troubleshooting

This section disucsses some common issues you might encounter and contact information technical support resources.

The following table describes some common issues you might encounter and some potential solutions.

Issue/Error	Solution
`401 Unauthorized`	Verify your NUA key is valid and has search permissions
`403 Forbidden`	Check that `enforce_security` is properly configured and you're passing appropriate `security_groups`
`Timeout errors`	Increase `timeout` and `sse_read_timeout` values
`No results returned`	Verify relevant files have been uploaded and try a broader search query